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The Autumn Sale is now on!

25% OFF ALL SPLASHBACKS USE CODE ‘AUTUMN25′ AT CHECKOUT

Frequently Asked Splashbacks Questions

Being that splashbacks are still a relatively new product, (especially made in Perspex® and Acrylic) we find we are often asked many splashback questions. We hope the information below helps to answer many of these.

Q – Are the colours as I see them on my screen?

They will look almost the same but images on screen can look different from the real product as contrast, brightness, and display profiles on every screen and monitor are different. The same is also true for any print out you may have as printer settings also vary from printer to printer.

Q – How do I fix my splashback to the wall?

We recommend attachment to the wall using a special adhesive that will not react to the coating.
We recommend Clear “LOW Modulous” or “Neutral” Silicone Adhesive. We provide a fixing kit with everything you need.

Q – Can I install directly over tiles?

In short, yes, if the tiles are clean, stable, and level. Although, this is not something that we would recommend, due to the unstable nature of tiles. It is always better to apply the splashback directly onto a prepared wall. See our guides for more information on how the walls should be prepared.

Q – What condition should my walls be in?

The wall should be free of bows or raised areas over approximately 4mm. Any sharp areas need to be removed. Unevenness less than 4mm will be taken up by the adhesive and flexibility in the panel. All walls must be sealed using either PVA or emulsion paint. The walls will be obscured by the splashback so the surface does not need to look pretty. Wiring must be channelled into walls.

Q – What is your returns policy?

Unfortunately, we cannot offer a return service for custom made items.

Q – What is the maximum size I can order?

The maximum size that we can safely deliver is 3000mm x 1200mm for backed colour acrylic, and 3000mm x 2000mm for our solid Perspex® colours.
However if your requirements exceed these current limitations please email us at sales@geniesplashbacks.co.uk and we will happily consider your request.

Q – How long until I get my items?

We aim to dispatch within 3 weeks of processing your order. Should you require your splashbacks any sooner, please contact us as it may be possible to fast-track the production.

Q – What maintenance will my new splashbacks need?

Very little. This is just one of the many reasons why splashbacks are the preferred choice for wall covering in modern kitchens and bathrooms today. Just wiping down with every day cleaner and a soft cloth is enough to keep your splashback looking clean, bright and just like the day it was installed.

Q – What is the fire rating?

Acrylic sheeting achieves a UK Class 3 fire rating.

Q – Can I get a sample?

Sure, on our acrylic sample page you can choose your colour samples. All of our colour samples are made from our premium hardcoated acrylic. We can also provide matt finished samples on request.

Q – Is acrylic as clear as glass?

Yes, colourless acrylic is a total white light transmittance of 92%, which is the highest possible of any material. It is as transparent as the finest optical glass. Of course, our glass is as clear as you can get also as we use a low-Iron toughened glass…meaning no green tint!

Q – Can I order over the phone?

For us, customer service is paramount, so – Yes, we are more than happy to help you place your order. Just call us during our opening times and we will help.
Telephone: 023 9248 9626
Monday – Friday 09.00 to 17.30.

Q – What is best for my needs?

We have specialists on hand who are glad to help you decide on the best acrylic for your needs.

Our help is free of course and you can contact us here:
Telephone: 023 9248 9626
Monday – Thursday 09.00 to 17.00, Friday 09.00 – 14.30
Email: sales@geniesplashbacks.co.uk

We have many decades of experience between us and our advice will be designed to help you solve your challenge as quickly and cost-effectively as possible.

Q – I need a strange shape, can you cut it to shape for me?

Yes, we can make the acrylic panels to your specific requirements.

When placing your orders simply enter your measurements into the Width & Height boxes, then add on the amount of extra cut-out areas etc that you will require. You will get an instant cost calculation shown to you on the page.

You will also be given the opportunity to upload a diagram of your project. This will include the extra positioning measurements that we will need to make the panel(s) to your requirements.

Remember, we cut exactly to your measurements and diagrams do please ensure they are correct. If you need help, call us, we are here to help.

Q – Do your glass and acrylic colours match?

We use optically pure acrylic and low-Iron toughened glass for splashbacks & shower panels.

Most glass imparts a slight green tint to anything that it covers. A consequence of this is that it’s not normally possible to perfectly colour match acrylic and glass panels. However:

  • We only use Low-Iron Toughened Glass which is ‘green tint’ free. This means our colour match between glass and acrylic panels is faultless.
  • Use the glass splashbacks directly behind gas hobs & then the acrylic panels in all the other areas
  • Acrylic is easy to handle and can be trimmed on site making it ideal for the longer panel runs away from the direct heat source
  • This makes a continuous image or run of colour behind direct heat sources such as gas hobs easy to achieve.

Please feel free to contact us for any help or advice relating to our products or their measuring & fitting. We have experts available and are always happy to help where we can.

Q – How much is delivery?

Our delivery costs are minimal and easy.

For orders totalling £500 or more, delivery is FREE to anywhere in the UK mainland.

Deliveries outside of the UK mainland, we ask you to contact us so we can arrange a quotation.

 

 

Which material is right for me?

3mm Natural Crystal Finish

3mm Uncoated (natural crystal 3mm) - A thinner 3mm thick alternative to our 5mm thick panels. These are much more flexible than our 5mm panels, making them perfect for slight curves or situations where ultra-light applications are needed. These do not have scratch, mould and chemical resistant properties.

5mm Natural Crystal Finish

5mm Uncoated (natural crystal) - Visually indistinguishable from our Premium Hard-coated panels. The only difference is that these panels do not have the scratch, mould and chemical resistant properties.

5mm Premium Hard Coated Gloss Finish

5mm Hard-coated acrylic (premium gloss) - Your scratch resistant hard-coated panels also have mould and detergent resistant properties; making them the most hygienic and safe way to protect your kitchen, bathroom or any other room or purpose. They are light, while remaining very hard wearing.

5mm Premium Hard Coated Matt Finish

5mm Hard-coated acrylic (premium matt) - Your scratch resistant hard-coated panels also have mould and detergent resistant properties; making them the most hygienic and safe way to protect your kitchen, bathroom or any other room or purpose. They are light, while remaining very hard wearing.

6mm Toughened Glass

Highly scratch resistant, toughened glass. Our glass is low-Iron…meaning that it is as crystal clear as possible. This stops the green tint that you see on most glass, meaning the colour will be unaltered and seen as it was intended. Tough and heavyweight items. Bespoke, unique, classy look. Our glass is heat resistant so can be used behind direct heat sources. You can have any colour or design…just as all of our acrylics.

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