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Order Progression

So, you have decided you need our vibrant, modern and fresh splashbacks in your rooms. Congratulations, you have made the perfect choice for a brighter, low maintenance living or working space.  Follow this order progression guide to discover how to order your perfect splashback.

Once you have decided what colour or image best suites your mood, character or décor, you need to decide on what material you would like. We at Genie Splashbacks have a wide variety of materials we can manufacture your bespoke splashbacks and wall covers from, in both Glass & Acrylic.

Our popular choices include;

  • Low-Iron Toughened Glass
  • 5mm Hardcoated Acrylic – in both gloss and matt finishes
  • 5mm Natural Crystal
  • 3mm Natural Crystal
  • Solid Perspex Colours


Excellent, you now know your colour and material you would like and want to place an order. Follow our easy steps through the ordering process on our website,, remembering to accurately give measurements and cut-out locations. Don’t forget, we are here to help, so have provided guides and templates for your convenience.

If you do need some help or guidance, then don’t hesitate to call us on 023 9248 9626 and one of our sales team we be more than happy to support you through the process, while being available to answer any questions you may have.


DONE. You have checked, then double checked your measurements, completed your order and received confirmation. You can’t wait to receive your new panels and start modernising your property. Sit back and relax. Now the clock starts for us!

We advise an estimated dispatch time from the date of order of between 18 – 20 working days. Although, we understand how excited you are, so always try to achieve completion of the order before this. Sometimes lots of people get excited about our offers and sales…and why wouldn’t they? In these extremely busy periods your lead time may increase due to the increase in workload, however, your panels will never be more than 30 days.

Your order is sent to us via email. This is passed to our highly-experienced sales team, who, once payment is confirmed, processes your order. A works order is generated and then moved to our in-house manufacturing departments to start making your custom kitchen, bathroom or shower splashbacks, upstands or kickplates.

Every item that passes through our workshop is bespoke. This means we hold no stock of ready-made panels. Your panels are made just for you, the way you want them.

The works order is checked for your requirements in material, colour and images. The raw materials are then assembled together and left to cure to ensure the best quality product is produced. Once the drying process is complete the panels need machining. This is where your measurements are vital. We finish the panels and apply socket holes and cut-outs to the exact measurements you supply us. Once this is done, they cannot be altered.

Your order now moves through to our quality control department. Here the products are checked by keen and thorough eyes to be sure your unique items are exactly how you intended them to be.

Packaging is next. We ensure that your order is packaged to reflect the high-class, luxurious product that it is.

We pride ourselves on not only the finished product, but the first impressions too.

Cant wait for your panels? It’s not a problem if you want to collect them. Give us a call on 023 9248 9626 to arrange collection from; Unit 4 Mitchell Way, Portsmouth, Hampshire, PO3 5PR

If not, your package will be sent with the courier on a tracked, next day delivery. You will receive an email from our courier with the tracking number attached, meaning you will be able to keep track of your new panels…and be waiting at the door eagerly for them!

Order Complete.

You are now ready to install your new wall coverings. But our care doesn’t stop there. We provide detailed installation guides as well as guides on how to cut, drill and finish your panels…Just in case your measurements were slightly out! These can be found on our website. Additionally, we are always on the other end of the telephone eager to assist.


Genie Splashbacks Team.

Which material is right for me?

3mm Natural Crystal Finish

3mm Uncoated (natural crystal 3mm) - A thinner 3mm thick alternative to our 5mm thick panels. These are much more flexible than our 5mm panels, making them perfect for slight curves or situations where ultra-light applications are needed. These do not have scratch, mould and chemical resistant properties.

5mm Natural Crystal Finish

5mm Uncoated (natural crystal) - As the 3mm Natural Crystal but 5mm thick.

6mm Toughened Glass

Highly scratch resistant, toughened glass. Our glass is low-Iron…meaning that it is as crystal clear as possible. This stops the green tint that you see on most glass, meaning the colour will be unaltered and seen as it was intended. Tough and heavyweight items. Bespoke, unique, classy look. Our glass is heat resistant so can be used behind direct heat sources. You can have any colour or design…just as all of our acrylics.


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