Our Online Sales are Unaffected | We are Working to Normal Turnaround Times
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Genie Acrylics Limited of Unit 4 Mitchell Way, Portsmouth, Hampshire, PO3 5PR, (“the Company”). If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at Sales@Genieacyrlics.co.uk or 02392 489626 (Office Hours 8.00 to 5.00 Monday to Thursday Friday 8.00 to 2.30pm).
We must receive payment of the whole of the price for the goods that you order (including delivery charges) before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when cleared funds are received by the Company or notification from a third-party payment agency that the full sum has been received. Only at this point is a legally binding contract created between us.
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3.1 All rights, including copyright, in this website are owned by or licensed to Genie Acrylics Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3.2 All intellectual property including but not limited to books, photographs drawings, plans, sketches, (“the Media”) that are forwarded to or shared with the Company are received by the Company on the basis that you have the rights to permit the Company to use the Media for the purposes of fulfilling your order. You shall indemnify The Company and keep the Company indemnified against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Company arising out of or in connection with the use of the Media.
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the goods you have ordered are not available for dispatch with our quoted time period, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. However, please notify us of any errors when you notice them and we will do our best to make corrections during the manufacturing process.
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
We will take payment at the time of ordering from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges vary according to the type of goods ordered and the location of the delivery address.
11.1 Our delivery charges are set out on our website and are correct to the best of our knowledge at the time of you placing your order.
11.2 In the event that your order is over sized or over weight as specified on the website, or your delivery address excluded from normal delivery rates (see 11.3 below) you may be required to pay extra delivery charges and it might not be possible for us to deliver to some locations.
11.3 Please note that our prices for delivery are solely for deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. For delivery to these excluded addresses and to Europe and other parts of the world please E-mail us at Sales@Genieacrylics.co.uk with details of you preferred delivery address.
11.4 We will deliver the goods to the address you specify for the delivery of your order. It is important that this address is complete and accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 18-20 working days. However it must be stressed that this is an estimate and this lead time may increase or decrease dependant on the current work load being processed through the Genie Acrylics Ltd factory. In any event, we will deliver your goods within 30 working days from the day after the day we acknowledged your order. If delivery is delayed beyond 30 days, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier, then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you. For the avoidance of doubt, all Splashbacks and any other items that is produced in non-standard size or colour are considered bespoke.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk, as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15.1 If you have any questions or complaints about the goods please contact us. You can do so at 02392 489626 (Office Hours 8.00 to 5.00 Monday to Thursday Friday 8.00 to 2.30pm) or Sales@GenieAcrylics.co.uk.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Genie Acrylics Limited, Unit 4 Mitchell Way, Portsmouth, Hampshire, PO3 5PR and all notices from us to you will be displayed on our website from time to time.
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
We, Genie Acrylics Limited are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is (details), or you can e-mail us on (details).
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening explicitly notifying us not to use your data for this purpose.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10 which will be reviewed from time to time. Any request should be sent in writing to the Company contact address.
(name and address of the data controller)
To (here the trader’s name, geographical address and, where available, fax number and e-mail address are to be inserted by the trader):
I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:
Ordered on*/Received on*: ……………………………………………….
Name of consumer(s): ……………………………………………….
Address of consumer(s): ……………………………………………….
Signature of consumer(s): ………………………………………………. (only if this form is notified on paper)
*Delete as appropriate
3mm Natural Crystal Finish
3mm Uncoated (natural crystal 3mm) - A thinner 3mm thick alternative to our 5mm thick panels. These are much more flexible than our 5mm panels, making them perfect for slight curves or situations where ultra-light applications are needed. These do not have scratch, mould and chemical resistant properties.
5mm Natural Crystal Finish
5mm Uncoated (natural crystal) - As the 3mm Natural Crystal but 5mm thick.
6mm Toughened Glass
Highly scratch resistant, toughened glass. Our glass is low-Iron…meaning that it is as crystal clear as possible. This stops the green tint that you see on most glass, meaning the colour will be unaltered and seen as it was intended. Tough and heavyweight items. Bespoke, unique, classy look. Our glass is heat resistant so can be used behind direct heat sources. You can have any colour or design…just as all of our acrylics.